Refund policy

At Tiny Soles Collective, we want every child to step into comfort and style with our shoes. If for any reason you are not completely satisfied with your purchase, we are here to help! Below is our returns and exchanges policy to make your shopping experience with us as seamless as possible.

Returns

We understand that sometimes things just don’t work out. If you're not fully satisfied with your Tiny Soles Collective purchase, you can return unworn and unused shoes within 30 days of receipt for a full refund.

Return Guidelines:

  • Condition: Shoes must be in their original, unworn condition and in the original packaging.
  • Proof of Purchase: Please provide your order number or proof of purchase when initiating a return.
  • Non-returnable Items: Any items that are Special Order, marked as final sale or Gift Cards are non-returnable.
  • Return Process: To start your return, please use our online return portal.

Refund Process:

  • Once we receive and inspect your return, we will process a refund to the original payment method.
  • Refunds will be issued within 7-10 business days of receiving the return.
  • Please note, shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to a mistake on our part.

Exchanges

We want your child’s shoes to fit perfectly! If you need a different size or style, we offer exchanges within 30 days of receipt.

Exchange Guidelines:

  • Condition: Shoes must be unworn, unused, and in their original condition.
  • Exchange Process: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  • Shipping: The cost of the return or exchange postage is the customers responsibility. Unfortunately, Tiny Soles Collective currently do not offer free return & exchanges at this time.

Exchange Availability:

  • If your requested exchange item is out of stock, we will work with you to find a suitable alternative or process a refund.

Damaged or Defective Items

We strive for quality and want you to receive your products in perfect condition. If you receive a damaged or defective item, please contact us within 7 days of receiving your order for a free return, exchange, or refund.

Damaged/Defective Item Process:

  • Please send us an email at tinysolescollective@gmail.com with your order number and photos of the damage/defect.
  • We will cover the return shipping costs and provide a resolution that works best for you.

How to Contact Us

If you have any questions or need assistance with a return or exchange, don’t hesitate to reach out! Our customer service team is here to help.

Thank you for choosing Tiny Soles Collective! We are committed to ensuring your child’s feet are happy, comfortable, and stylish!

This policy is subject to change, so please refer to this page for the most up-to-date information.