Shipping policy

At Tiny Soles Collective, we are dedicated to delivering your kids shoes with the utmost care and efficiency. Here's everything you need to know about our shipping process:

Processing Time:

  • All orders are processed within 1-2 business days, excluding weekends and holidays. You will receive an email notification with tracking information once your order has shipped.
  • Custom or pre-order items may take longer. Estimated shipping times will be provided at checkout for these orders.

Shipping Methods:

  • We offer a variety of shipping options to meet your needs. Available shipping methods will be displayed at checkout.
    • Standard Shipping: 3-7 business days (depending on location)
    • Expedited Shipping: 2-3 business days
    • Express Shipping: 1-2 business days

Shipping Rates:

  • Shipping rates are calculated at checkout based on your location, selected shipping method, and package size.
  • Free Shipping is available on orders over $80 within Australia or local to Geelong.

International Shipping:

  • We currently offer international shipping to select countries. Shipping rates and delivery times will be calculated at checkout.
  • Please note that international orders may be subject to customs fees, taxes, or import duties. These fees are the responsibility of the customer.

Order Tracking:

  • Once your order has been shipped, you will receive an email with your tracking number. You can use this number to track your package through the shipping carrier's website.

Missing or Damaged Items:

  • If your order arrives with damaged or missing items, please contact us within 7 days of receiving your package, and we will resolve the issue as quickly as possible.
  • For damaged items, please provide photos of the damage along with your order number to help us process your claim efficiently.

Address Errors:

  • Please double-check your shipping address before completing your order. We are not responsible for delays or lost packages due to incorrect address information.

Customer Support:

  • If you have any questions or concerns about your shipment, please don't hesitate to contact us. We’re happy to help!

Thank you for shopping with Tiny Soles Collective 👣